1. About this service

    Child FIRST is a centralised intake and assessment service. The service is a family information, referral and support team. One of Child FIRST's roles is to provide a streamlined and integrated approach into the South East Family Services alliance when there are parenting or wellbeing concerns for children. The primary purpose of Child FIRST is to ensure that children, young people and their families are linked effectively into services.

      • Service name

        Child FIRST

      • Service address

        55 Webb Street, Narre Warren Vic 3805
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      • Phone

        03 9705 3939

      • Urgency levels

        Additional Support

      • Service area

        City of Casey, City of Greater Dandenong, Cardinia Shire

      • Eligibility criteria

        Referrals are made to Child FIRST when there are significant wellbeing concerns for children or young people. Referral can be accepted for families with children from the unborn phase up to 17 years of age.

      • Interpreters


      • Service type


      • Costs

        No cost

      • Disability access Yes
    More information for teachers, wellbeing staff and service professionals

      • Participation length

        Short term

      • Specific exclusions

        Families with no children. Families residing outside City of Greater Dandenong, City of Casey and Cardinia Shire.

      • Who can refer

        Anyone is able to refer into Child FIRST, examples include: • Families (self-referrals, kith and kinship networks) • Educational settings (schools, kindergarten, childcare and playgroups) • Social services agencies (family support workers, social workers) • Health settings (maternal and child health, hospitals and antenatal services) • Specialist services (drug and alcohol, mental health, domestic/family violence, disability and housing services).

  2. Child FIRST