Phone Number


Police, Fire and Ambulance


Emergency response

Suicide Call Back Service

1300 659 467

24/7 crisis counselling to people at risk of suicide, carers for someone who is suicidal and those bereaved by suicide


1300 651 251

24/7 counselling and information for anyone affected by suicide

Victorian Poisons Information Centre

131 126

24/7 advice on what to do if a person has been poisoned, has overdosed, has made a mistake with medicines or has been bitten/stung by a snake, spider, bee, wasp etc. Includes telephone assessment, advice on first aid, with or without referral to a doctor or hospital.


1300 369 146

A service where you can receive information and support if immediate safety of the young person is not compromised

Child Protection

1300 360 391

Referral where circumstance has a serious impact on the child’s immediate safety, stability or development, or the concern is persistent and entrenched and likely to have a significant impact on the child’s development

Child Protection Crisis Line

13 12 78

Weekend and after hour service for concerns about the immediate safety of a child or young person within their family unit

Crisis Care Helpline

13 16 11

24/7 telephone counselling for any crisis situation

Crisis Contact Centre (The Salvation Army)

1800 627 727 or 9536 7777

24/7 support and information response, with appropriate referrals to local services for individuals and families who find themselves in difficult situations associated with housing, family violence, financial, substance abuse and mental health

Dandenong Crisis and Assessment Team (CAT)

1300 369 012

24/7 psychiatric triage including information, assessment and referral

Direct Line

1800 888 236

24/7 information, counselling and referral for alcohol and other drug related issues

Gambler's Helpline

1800 858 858

24/7 telephone support for issues related to gambling

Healthdirect Australia

1800 022 222

24/7 health advice line staffed by registered nurses to provide expert health advice

Kids Helpline

1800 551 800

24/7 counselling for kids

Lifeline Australia

13 11 14

24/7 crisis support and suicide prevention


1300 789 978

24/7 counselling for men, including information and referral

WIRE Women's Information

1300 134 130

Information and counselling for women, Mondays to Fridays 9 am to 5 pm


1300 366 356

24/7 general health advice and information

Sexual Assault Crisis Line

1800 806 292

After hours telephone crisis counselling service for victims or survivors of both past and recent sexual assault

Safe Steps

1800 015 188

24/7 support and information for women experiencing violence and abuse from a partner or ex-partner, another family member or someone else they are close to


1800 737 732

24/7 telephone and online crisis and trauma counselling service to assist people who have been or who are affected by sexual assault, domestic or family violence

Other Information and Support Lines


Phone Number


Beyond Blue

1300 224 636

National mental health information line

Child Abuse Prevention Services

1800 688 009

Information, referral and ongoing support to those affected by child abuse, concerned about the welfare of a child, or needing family or parenting support

Drug and Alcohol Clinical Advisory Service (DACAS)

1800 812 804

Health and Welfare professionals only: consultancy service

Eating Disorder Helpline

9885 0318

Information, guidance and support to anyone whose life is affected by an eating disorder, body image issues or disordered eating


1800 650 890

Online telephone support and counselling

Gay and Lesbian Switchboard

13 22 89

Telephone counselling, information and referral service for gay, lesbian, bisexual, transgender and intersex (GLBTI) communities


9596 7799

Telephone counselling for people struggling with grief and loss


13 22 89

Support, counselling and education for parents

Pregnancy, Birth and Baby Helpline

1800 882 436

Information and counselling for women, their partners and families relating to issues of conception, pregnancy, birthing and post-natal care

Relationships Australia

1300 364 277

Relationship support services for individuals, families and communities

SANE Australia

1800 187 263

Mental health information regarding symptoms, treatments, medications, support and health for carers

Online Counselling

Please note that online counselling services are not always able to respond immediately




Counselling Online


Online counselling for anyone worried about or seeking help for their own alcohol and/or other drug use, or anyone concerned about the alcohol or other drug use of a family member or friend

Counselling online is available 24/7 across Australia



Free online support for young people and families that are going through a tough time. Also a great way for young people who are worried about someone they know to get some extra support

Gambling Help Online


Online counselling and email support for anyone wanting help with a gambling concern

Kids Helpline Web Counselling


Access to a Kids Helpline counsellor over the web